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Answers

The answers to your questions.

Below are the answers to questions which have been submitted to us by our clients, industry partners, and visitors to our website.

Do you have a government compliance based question? Perhaps you have already tried to ask ACC or Worksafe, perhaps you don’t know how to ask, or who to ask or where. You’re in the right place…welcome. Have a look through the questions below, if your query isn’t displayed click here to ask your own brand new question - we love a freshie!

We will reply to you directly with the answer and display it on this page below, anonymously of course.

 

ManageACC answers: lowering levies, avoiding penalty fees, sole-traders…

Question: Are you ACC?

Answer: No. We are ACC brokers – this means we find the best possible outcomes for you and your business,. We cover ACC levies, claims and disputes with ACC and work with you to meet WorkSafe compliance. We save you time and money by dealing with ACC for you so you can do what you do best – run your business.


Question: Are you for ACC or against ACC?

Answer: Neither. We work with ACC to up their game. Our aim is to make sure everyone is treated fairly and equitably. Sometimes this means we go into disputes with ACC and other times we work with them on projects to improve customer outcomes. In the end, what we do, we do for you.


Question: How do you lower levies exactly? How much can you save me? Shouldn't ACC already have done this themselves?

Answer: We find the best options for you and your business structure through a review. This means we look at levies, experience rating, claims, H&S and Insurance. Our average saving is over 40%. ACC stick by their legislation. There are things they should tell you but can’t – basically anything that may reduce the ACC income or cost them money is not actively promoted.


Question: You've mentioned in a webinar that ACC should be treated as an insurance, not a tax - can you please explain this?

Answer: You pay ACC levies to get cover for medical expenses, rehabilitation costs and compensation for lost income (and only then if you ask for it). In some cases, the amount you of levies pay can be reduced significantly by making a few minor changes to your business structure – this is where we come in.


Question: We always seem to incur penalty fees on our invoices. How do we avoid this happening?

Answer: Pay the invoice or make a payment arrangement before the due date. Always go for a 6 month payment plan or less to avoid additional fees.


Question: Do you work with sole-traders? It's only myself in the company. 

Answer: Yes we do. There usually something we can do to help, and if we can’t we’re honest about it.


 

ManageClaims answers: injured employees, getting back to work, rehab etc…

Question: Does it cost more to return an employee to work than it is to get a replacement?

Answer: Helping an employee to stay at or return to work doesn’t need to be expensive, a simple rearrangement or tasks or equipment may be all that is needed.  Replacing an injured employee can lead to high costs, for example, extra training, supervision, productivity or knowledge loss, or even recruitment & advertising costs.


Answer: No.  Everyone has a role to play, ACC will help your employee as much as possible but they will get back to work faster if everyone involved works together.

Question: I have an injured employee. Isn’t it ACC's responsibility to get my employee back to work.


Question: My employee wasn’t injured at work so do I have any influence over their rehabilitation?

Answer: You play a key role in influencing your employee’s rehabilitation wherever they were injured.


Question: Do my employees need to be 100% fit before returning to work after an injury?

Answer: No. They may be able to perform modified or alternative duties as part of the rehabilitation process. Allowing an employee to rehabilitate at the work place means that they are less likely to lose 'work fitness' and you minimise lost productivity. This is where preparation and everything you do before an incident is pivotal to the rehabilitation process.


Question: Do treatment providers always know when their patients are ready to return to work?


Answer: Not always.  Treatment providers are the experts in diagnosis and treatment; you are the expert in your workplace environment. Offering your knowledge to treatment providers allows them to make well informed decisions about when your employee can return to work.


Question: When can my employees begin their workplace rehabilitation?


Answer: Employees who have incapacity due to an injury may begin their return to work as early as it is deemed appropriate by their doctor/specialist/treatment provider. It is very helpful for the doctor or specialist to have an awareness of the workplace environment that their patient is returning to. For example a document indicating the type and range of alternative duties available is highly likely to influence an early return to work being supported by an appropriate medical certificate.


Question: When can my employees begin their workplace rehabilitation?

Answer: Employees who have incapacity due to an injury may begin their return to work as early as it is deemed appropriate by their doctor/specialist/treatment provider. It is very helpful for the doctor or specialist to have an awareness of the workplace environment that their patient is returning to. For example a document indicating the type and range of alternative duties available is highly likely to influence an early return to work being supported by an appropriate medical certificate.