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ManageCLAIMS

Prepare, adapt, strengthen and carry on. But always prepare first.

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ACC and workplace claims. Here are the facts:

  • From 1 April 2020 Experience Rating penalties will increase to 100%

  • There will be a much greater focus on Days Off in calculating your penalties

  • ACC are introducing a fatality modifier (death penalty)

  • For the majority of our clients paying $10k+ in levies their Experience Rating sits between 10% discount and 35% penalty.


  • 1 in 3 workplace claims should not sit under your business because either the incident didn’t happen at work or it was a pre-existing condition.

  • From 1 April 2020 Experience Rating penalties will increase to 100%

  • There will be a much greater focus on Days Off in calculating your penalties

  • ACC are introducing a fatality modifier (death penalty)

  • For the majority of our clients paying $10k+ in levies their Experience Rating sits between 10% discount and 35% penalty.


  • 1 in 3 workplace claims should not sit under your business because either the incident didn’t happen at work or it was a pre-existing condition


Claims Management - Third Party

We manage your work (and non-work) claims. It is not good enough for your business to leave it to ACC because, well, they don’t actually know your business and your needs.

Click to enlarge and download.

Click to enlarge and download.

The cost to you the employer in not managing claims is substantial. The larger employers know this, so they self-insure and manage their own claims. This is something most NZ businesses cannot do but you can by tapping into the same framework that we use.

That is what we do – proactively manage your claims, manage the process, manage ACC, the medical certificates, etc. As part of this we challenge claims that are not legitimate workplace claims or where ACC has not done their job properly.

Why manage injuries?

Managing injuries not only minimises down time and prevents the need for replacement staff, your business also avoids getting penalised for every day an employee has off on ACC compensation. Simply put, you pay penalties on your ACC levies and these can be as high as 75% and soon to be 100%.


Claims Toolkit

We have created the first (and only) online subscription-based toolkit in NZ for managing workplace injuries when they happen - and it’s free! The online ManageCLAIMS toolkit gives you tips, templates, guidance, support that you need to manage the claim, manage the employee, manage ACC and ultimately manage your risk. 

The ManageCLAIMS toolkit gives you the tools, forms and tips on how you can by-pass the Doctor and speed up the ACC process by over 40%. Imagine avoiding the medical certificate altogether... or at worst having one that doesn't state “fully unfit for work”.  Our toolkit gives you a very useful way of managing this process.

We focus on 5 key areas namely:

  1. Prior to an injury happening

  2. At the time of injury

  3. Communication

  4. Pay

  5. Return-to-Work

We keep the system up-to-date and compliant and provide email support when you need it.  All of this for... free! 


ACC Advocacy

We have extensive experience in solving client issues whether they are challenging levy codes, claims, or one-off issues such as Official Information Act challenges. We are a registered ACC vendor and can submit and represent on your behalf at a review which may mean no cost to you. We have a very good success rate because we explain ACC's decision making process in plain English to you and we only recommend a review to an employer if we believe there is a chance of success. We do not like to waste your time or money so we will be straight up with you.

Why challenge ACC?

ACC like any business doesn't always get it right however this doesn't mean that ACC will put up its hand and admit it. Our observation is that when ACC does get it wrong it results in you paying more in your levies so the financial impact is real.

We have the expertise to be able to guide you as to what should happen and advise what the chance of a successful outcome is.
Click on each of the events below for previous advocacy work undertaken.


Allied Health Network

Workplace claims will statistically happen and will result in penalties on business ACC levies through Experience Rating. Depending on the size of the business, penalties can be as high as 75% and up to 100% from 2020.

Click to enlarge and download.

Click to enlarge and download.

We know claims are not well managed by employers, or ACC...that's where you come in. We want to refer our clients (employers) to your clinic. We are committed to providing the best system with unbelievable support and we want you to be part of this as a provider.

Our free subscription based ManageCLAIMS Toolkit is a NZ first. It has been created to give employers access to templates, forms, tips, fact sheets and support to manage their claims. Employers can now manage injuries, manage the employee, manage ACC, and ultimately manage their risk.

Click on the document to the left to find out more.