A big thanks to Sue for driving this client outcome. Denise the clients Office Manager sums it up well.
“We are extremely pleased with the outcome Manage Group achieved for us and would highly recommend their services to anyone dealing with an ACC dispute.
In 2024, one of our employees was off work for more than 550 days with what was initially treated as a work-related injury. Throughout that time, we worked closely with ACC, surgeons, and rehabilitation providers to support the employee’s recovery and return to work. However, after an extended period, ACC determined the injury was actually degenerative and ceased cover.
As a result, we requested that the claim and all associated costs and penalties be removed from our ACC record. Despite raising the issue with ACC on two separate occasions, we were told there would be no review.
In 2026, after attending one of Manage Group’s ACC webinars, we discussed our situation with their team. They immediately recognised that our case warranted review and took it on.
Within a month, Manage Group successfully secured the removal of the entire 570-day claim from our ACC record. They also obtained a refund of the associated costs and penalties from previous years, along with the removal of this year’s penalty.
After our own unsuccessful attempts to resolve the issue, Manage Group achieved an outstanding result quickly, professionally, and at minimal cost. Their expertise and persistence made all the difference, and we wouldn’t hesitate to recommend them.”
